Refund policy

We stand behind the quality of our products and want you to feel confident when purchasing from Terranics.

90-Day Money-Back Guarantee (Used Products)

If you’ve used a Terranics product as directed and feel it didn’t work for you, we offer a 90-day money-back guarantee.

  • Applies to products purchased directly from www.terranics.com or Terranics’ official Amazon store
  • Refund requests must be submitted within 90 days of delivery
  • Refunds are issued to the original payment method.
    In some cases, we may offer store credit with a bonus as an alternative refund option, subject to customer preference and approval.

This guarantee is intended to ensure you can try our products risk-free.

Returns (Unopened / Change of Mind)

If you change your mind after receiving your order, you may return unopened and unused products within 30 days of delivery.

Conditions:

  • Products must be unopened, undamaged, and in original packaging
  • Original shipping fees are non-refundable
  • Return shipping costs are the responsibility of the customer

How to Request a Refund or Return

Please email support@terranics.com with:

  • Your full name
  • Order number or proof of purchase
  • Reason for the request

Our team will guide you through the next steps.

Faulty or Damaged Items

If you believe your product has a manufacturing defect or arrived damaged, please contact us at support@terranics.com with your order number and photos of the issue. We will work with you to make it right.

Exchanges

We offer exchanges on full-priced items within 14 days of delivery, subject to availability.

Please note:

  • Sale items are not eligible for exchange
  • Shipping costs are not reimbursed

OUR QUALITY COMMITMENTS

  • Third-Party Lab Testing: Every batch is independently tested for quality and purity
  • Science-Backed Formulations: Our products are developed using evidence-based ingredients
  • Transparency: Clear labeling and honest product information, always

 

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